Free mainland UK delivery · 12-month warranty · 30-day returns
Free mainland UK delivery · 12-month warranty · 30-day returns
Every refurbished device is tested and given a cosmetic grade: A, B or C. The grade describes how it looks. Every grade works fully and has the same 12-month warranty.
Read our guide: refurbished grades A, B and C explained
Cosmetic condition only — hardware testing, warranty and returns are identical across all grades.
Minimal or no signs of use. Virtually indistinguishable from new. Screens are pristine and chassis are clean with no significant marks. The best choice when appearance matters.
Light cosmetic wear — minor scratches on lid or base visible only under close inspection. Screens are fully clean. Our most popular grade: excellent performance at a lower price.
Visible cosmetic wear — scratches and scuffs clearly noticeable on the exterior. All hardware is fully tested and functional. Ideal when performance and budget matter more than cosmetics.
All grades receive identical testing, warranty and support — only cosmetics differ.
| Feature | Grade A | Grade B | Grade C |
|---|---|---|---|
| Hardware fully functional | ✓ | ✓ | ✓ |
| 12-month warranty | ✓ | ✓ | ✓ |
| 30-day returns | ✓ | ✓ | ✓ |
| Free mainland UK delivery | ✓ | ✓ | ✓ |
| Battery standard (where tested)* | 85% or higher | 80% or higher | 80% or higher |
| Latest OS installed | ✓ | ✓ | ✓ |
| Screen condition | Pristine | Clean | Functional |
| Exterior cosmetics | Minimal marks | Light scratches | Visible wear |
| Typical saving vs new | 20–35% | 35–50% | 45–60% |
| Best for | Gifts, appearance matters | Best value, everyday use | Budget-first, office/business |
*Each listing states the unit’s grade, and where the battery has been tested, its battery standard.
What each grade looks like on a laptop, a desktop or a tablet and monitor. Grades describe looks only; every grade is fully tested and has the same 12-month warranty.
| Device | Grade A · Excellent | Grade B · Good | Grade C · Fair |
|---|---|---|---|
| MacBooks and laptops | Looks close to new. At most a few faint marks you’d only see up close. Screen free of scratches. | Light scratches or scuffs on the lid or base that you can see at arm’s length. Screen clean when switched on. | Visible scratches, scuffs or small dents on the case. Screen may have light marks. Works exactly like A and B. |
| iMac and desktops | Screen and stand look close to new, with no marks you’d notice in normal use. | Light marks on the stand, back or casing. Screen clean when switched on. | Visible wear on the casing or stand. Screen may have light marks. Fully working. |
| Surface, tablets and monitors | Looks close to new. Touchscreen and display free of scratches. | Light marks on the back or frame. Display clean when switched on. | Visible wear on the frame or back. Display may have light marks. Fully working. |
Every buyer's priority is different — here's how to choose.
Presentation matters. You want it to look brand new when they open it.
Choose Grade AGreat performance at the lowest price. Minor marks don't bother you.
Choose Grade BReliable hardware that just works. Cosmetics unimportant, volume buying.
Grade B or CBudget matters. Need something dependable for coursework and daily use.
Choose Grade BYou rely on it daily for design, video or music. You want it to look the part.
Choose Grade AA backup machine, travel laptop, or device for a child. Performance first.
Choose Grade CEvery device — regardless of grade — passes the same rigorous tests before sale.
Grade describes cosmetic condition only. The testing and quality assurance applied to every device is identical regardless of whether it is Grade A, B or C. This is how we build the confidence to offer a 12-month warranty on every unit.
Every device is tested for: screen quality (dead pixels, backlight uniformity, brightness), keyboard function (key-by-key including function row), trackpad response and click, all ports and connectors (USB-C, Thunderbolt, USB-A, HDMI, SD card as applicable), RAM tested for errors, SSD tested for read/write speed and health.
Wi-Fi (2.4GHz and 5GHz), Bluetooth pairing, FaceTime/webcam, microphone, speakers, and headphone jack are all tested. Touch ID and Face ID (where present) are verified. Keyboards with backlighting are tested for uniform illumination.
Every device is completely factory reset with all user data permanently removed. The latest compatible operating system (macOS, Windows 11 Pro, or Windows 10 Pro) is installed clean and activated. The device arrives ready to use.
After testing, a trained technician assesses cosmetic condition under standardised lighting. Grade is assigned based on screen condition, lid, base, and keyboard surround. Any device that fails hardware testing is not sold regardless of cosmetic condition.
Browse Grade A, B and C refurbished MacBooks, laptops, iMacs and desktops — all with 12-month warranty and free mainland UK delivery.
